approx. 24 hrs
approx. 24 hrsAccount verification
If all documents are complete and satisfactory, verification is usually completed within 24 hours. Queries or a high volume of requests may make it take longer.
Withdrawals at Spinzen Casino
Withdraw your balance.
Request a withdrawal through our cashier. You'll need a verified account and a payment method in your name. You can also track the status of your request in the cashier.
18+ · Gamble responsibly.
How to Request a Withdrawal
Use your existing Spinzen account. Your withdrawable amount may be different from your total balance, for example if bonus conditions still apply.
- 01
Open your account and cashier
Log in, open the cashier and go to Withdrawals. If your verification is not yet complete, we will help you identify which documents are needed.
- 02
Choose a method and amount
Select an available withdrawal method and enter the amount and your payment details. As a rule, you use the same method for withdrawals as for deposits.
- 03
Confirm your request
We will confirm receipt of your withdrawal request. You can track its progress in the cashier while we process it. Confirmation of your request does not mean the funds have already reached your bank or wallet.
If your deposit method is unavailable for withdrawals, we may arrange a different method. The receiving account must be yours.
Login helpHow Long Does a Withdrawal Take?
Timing depends on account verification, our processing and the payment provider. Depending on the method, a withdrawal can take 24–48 hours or up to five banking days. We cannot guarantee an instant credit.
Mon–Fri
Mon–FriProcessing your request
After successful identity and account checks, our finance team processes withdrawals from Monday to Friday, 09:00–18:00 (GMT+3).
up to 5 banking days
up to 5 banking daysFunds reaching your account
The arrival time also depends on your bank or wallet. Weekends and public holidays are not banking days and can extend the wait.
If your money has not arrived after five banking days, our support team can help track it. Provide the amount, date, withdrawal method and request reference so we can identify the payment.
Verify Your Account Before Withdrawing
We check your identity and account before processing your withdrawal. Our support team can help by email and explain which documents are required for your account.
Identity
We require a valid colour copy of your passport or driving licence. We may also ask for a selfie with your identity document.
Residential address
We may ask for an electricity, gas or water bill dated within the last three months as proof of address. Your name and residential address must be clearly visible.
Payment method
Depending on your deposit method, we may need proof of your card, bank account or e-wallet. For cards, we may request colour copies of both sides. The middle eight digits and the CVV code must be covered.
You can upload requested documents through our website or email them as agreed with support. Never share your password, private key or wallet recovery phrase.
Withdraw to a Bank Account, Wallet or Crypto
Available methods depend on your account, deposit method and currency. A method available for deposits is not necessarily available for withdrawals.
Bank transfer
You need your IBAN for a bank withdrawal. The bank account must be in your name. For verification, we may request a document showing your IBAN, BIC and full address.
10–500 €
Per request in EUR, where available for your account.
MiFinity
For MiFinity, enter your e-wallet account number. The wallet must belong to you. We may request a screenshot showing your wallet number and personal account details.
20–500 €
Per request in EUR, where available for your account.
Cryptocurrencies
We offer Bitcoin, Ethereum, Litecoin, Solana, USDT, USDC and others. For USDT, you can choose Tron (TRC-20) or Ethereum (ERC-20). Your destination address must match the selected currency and network. Include a memo or tag if one is required.
50–500 €
Per request in EUR for Bitcoin and USDT on Tron (TRC-20), where available for your account. Other crypto methods may have different limits.
Our standard commission is 0% for EUR withdrawals by bank transfer, MiFinity, Bitcoin and USDT on Tron (TRC-20). Fees may still apply if wagering requirements have not been met. Additional processing fees and charges from your payment provider may also apply.
How Much Can I Withdraw?
Your withdrawal limits depend on your account level and payment method. For accounts in EUR or CHF, the maximum amounts shown apply in your account currency.
| Level | Per Request | Per Day | Per Month |
|---|---|---|---|
| 1–25 | 500 | 500 | 15’000 |
| 26–55 | 700 | 700 | 20’000 |
| 56–90 | 900 | 900 | 25’000 |
| 91–100 | 1’200 | 1’200 | 30’000 |
You can have no more than three withdrawal requests open at the same time. Your payment method and account limits also apply. Even at a higher level, you can only withdraw as much per request as your payment method allows.
Withdrawals in Swiss Francs
For a CHF account, the minimum withdrawal is CHF 15 by bank transfer, CHF 50 in crypto and CHF 20 by other methods. Availability of CHF for your account or selected payment method depends on your account. Your bank or wallet's exchange rate and fees may apply if a conversion is required.
More about currencies and paymentsFees and Deposit Wagering
If you have wagered your real-money deposit less than three times, we may charge a fee of up to 15% of the withdrawal amount. The fee is deducted from your real-money balance. We may also decline the withdrawal until the required wagering has been completed.
This rule is separate from bonus wagering requirements. We may also charge processing fees. Your bank, wallet or crypto network may impose additional charges. If you have questions about withdrawal costs, contact our support team.
Withdrawing With an Active Bonus
An active bonus may limit the amount you can withdraw. Each promotion has its own wagering requirements, deadlines and win limits. A withdrawal or bonus cancellation may cause bonus funds and any associated winnings to be forfeited.
Even if you've wagered your real-money deposit three times, an active bonus may still have outstanding wagering requirements. Our first deposit bonus requires 45× wagering of the bonus funds.
View bonus termsWithdrawal Not Received?
We're here around the clock via live chat and at [email protected]. To track your payment, we'll need the amount, currency, date, withdrawal method and your request reference.
Still being processed
You can track your request in the cashier while we process it. Missing documents or questions about your payment details may delay approval. Submitting several requests will not speed up the same withdrawal.
Withdrawal declined
Incomplete verification, incorrect payment details, account or payment limits or unmet wagering requirements may prevent a withdrawal. Our support team can explain why your request was declined.
Funds not yet credited
Even after approval, it can take time for the payment provider to credit your funds. If the money has not arrived after five banking days, contact support with your withdrawal reference. For crypto, a transaction hash can also help.
Withdrawal FAQs
How do I request a withdrawal at Spinzen?
Log in, open the cashier and select Withdrawals. Choose an available method, enter the amount and your payment details, then confirm your request. Your account must be successfully verified before we process it.
How long does a withdrawal take?
Depending on the method, a withdrawal may take 24–48 hours or up to five banking days. Account verification is a separate step and usually takes around 24 hours if your documents are complete. Additional checks may extend the time. Our finance team processes withdrawals Monday to Friday from 09:00 to 18:00 (GMT+3).
What is the minimum withdrawal?
For EUR accounts, minimum withdrawals are €10 by bank transfer, €50 in crypto and €20 by other methods. For CHF accounts, the minimums are CHF 15 by bank transfer, CHF 50 in crypto and CHF 20 by other methods. Your account and selected payment method may have additional requirements.
What withdrawal limits apply?
At levels 1–25, you can withdraw up to 500 per request, 500 per day and 15’000 per month in your account currency if you have an account in EUR or CHF. The general maximums increase at higher levels. Your payment method and account limits also apply. You can have up to three requests open at the same time.
Do I need to verify my account?
Yes. We only process withdrawals after successful identity and account checks. We may ask for valid ID, proof of address and proof of your payment method. Our support team can confirm which documents are needed for your account.
Can I withdraw to someone else's account?
No. Withdrawals can only be made to an account or payment method belonging to you. You generally use the same method as for your deposit. If that method cannot receive withdrawals, we may arrange an alternative.
Are there withdrawal fees?
The standard commission is 0% for EUR withdrawals by bank transfer, MiFinity, Bitcoin and USDT on Tron (TRC-20). If you have wagered your real-money deposit less than three times, we may charge up to 15% of the withdrawal amount or decline the withdrawal. Additional processing fees, payment provider charges, currency conversion fees or crypto network fees may apply.
Why was my withdrawal declined?
Possible reasons include missing verification documents, incorrect payment details, account or payment limits or unmet wagering requirements. Our support team can explain why your request was declined.
Can I withdraw with an active bonus?
That depends on your promotion's terms and your withdrawable balance. Withdrawing or cancelling a bonus may cause bonus funds and associated winnings to be forfeited. The relevant promotion terms govern wagering requirements, deadlines and win limits.
What if my money has not arrived after five banking days?
Contact us via live chat or at [email protected]. Provide the amount, currency, date, method and withdrawal reference so we can help track the payment. For crypto, you can also provide the transaction hash. Never share wallet private keys or recovery phrases.
Keep Track of Your Withdrawal
Find your withdrawal request and its status in your Spinzen account cashier, on your computer or in your mobile browser.
18+ · Gamble responsibly.