Terms and Conditions
Playing at Spinzen is subject to our account rules, payment terms and the rules of each game. Any applicable bonus terms also apply when you take part in a promotion.
Eligibility and player accounts
You must be at least 18, meet the legal minimum age in your place of residence and be legally permitted to gamble online there. Existing gambling exclusions must not be circumvented.
Only one player account is allowed per person. Accounts held on behalf of others and duplicate accounts are not permitted. Your personal details must be complete, accurate and up to date. Keep your login details confidential.
Identity verification
We may request documents to verify your identity, address and payment methods. Verification is required when you request a withdrawal or when we ask for it. You must submit requested documents within 30 calendar days. Missing documents may result in account closure and forfeiture of winnings.
Once we have received all required documents, verification usually takes up to three working days. Additional checks may take longer.
Deposits and withdrawals
Payment methods must belong to the account holder. Withdrawals are generally made using the same method as the deposit, although exceptions are possible. The minimum and maximum amounts and fees for each payment method apply, along with account-specific withdrawal limits.
Incomplete verification or outstanding wagering requirements may delay a withdrawal.
Bonuses and game rules
Each promotion has its own eligibility rules, wagering requirements and deadlines. Game contributions towards wagering, bet limits and excluded games depend on the promotion. While a bonus is active, the general maximum stake is EUR 5 per round, including bonus buys and doubled bets. Additional promotion and game restrictions also apply.
Each game has its own rules. If the result shown on your device differs from the stored game result, the result recorded on the game server takes precedence.
Misuse and account closure
Fraud, collusion, money laundering, duplicate accounts and attempts to bypass restrictions are prohibited. Breaches may result in account suspension and cancellation of bonuses and winnings. You can request account closure or self-exclusion through our support team.
Complaints and contract language
Please first send complaints to customer support at [email protected]. A clear description of the issue and the relevant transaction or game-round details will help us investigate.
If language versions differ, the English version of the Spinzen terms and conditions takes precedence.